 For
any and all issues relating to services that New York
Internet provides, we suggest that you generate a ticket
via our home-grown helpdesk.
NYI's online trouble ticket system allows us to maintain
a database of issues, concerns, and circumstances regarding
all aspects of our company and service, thereby allowing
us to internally monitor our ability to serve you in the
highest manner possible.
Additionally, all parties involved can search for case information that may
include vital information such as reboot sequence, authorization to log in,
IP's in question and time of trouble. A historical perspective of your service
aids in rectifying possible chronic issues and aiding in the billing or credit
of services. Overall, the helpdesk adds a vital edge in NYI's offering of a
level of support simply not found when compared to many of our
competitors.
If, for any reason, you cannot contact the helpdesk, please call us immediately
at (212) 269-1999.
To generate a ticket for any issues, including latency,
poor performance, reboots, remote hands, or invalid logins,
please include a traceroute, ping, or any relevant illustration
that can depict the problem. Furthermore, please specify
the exact time and date that the trouble occurred.
NYI's staff is responsive, knowledgeable, and available
24/7/365. We give personal attention to each client, ensuring
the seamless integration of the server(s). We strive for
excellent, personal customer service and a more intimate
environment where customers can grow as their needs evolve.
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NYI offers
responsive and competent support 24/7/365
